Investment & trading in securities market is always subjected to market risks, past performance is not a guarantee of future performance. CapitalStars Financial Research Pvt. Ltd.( Investment Adviser) Do not provide any Assured/ Guaranteed Return/Profit services, any Profit Sharing services, and Services which are not mention in Company website, Please beware of fraud calls/sms.

Support & Grievance

Support & Grievance

Support

Capitalstars believes not only in Customer satisfaction but we feel that it is our duty to go beyond the ways to delight our clients. We provide 24x7 hours customer support to ensure that our clients get the best solutions at the right time for their queries.

We have also introduced a unique service - KYS (Know your Stock) by which a client can know the exact required levels for trading by the means of Google Talk.

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Grievance

CapitalStars Financial Research Private Ltd. is committed to extend the best possible service to its customers. We provide our customers a 2 days free trial to evaluate our services and support system and we expect that the client is satisfied before making the payment(s). By making the payment(s) for our services, we assume that the client has availed our 2 days free trial and read the Term of Use | Privacy Policy | Disclaimer | Disclosure and has made the payment only after being satisfied with the quality of services and support from us.

We give our best efforts and are confident about the quality of services that we give. We try to give the same level of services during the trial period as well as after that, therefore there is no refund policy or cancellation of payment. Then also if the customer is not satisfied in any service or situation, we provide them with the means to get the grievances redressed.

Grievance Redressal System: Customers can redress their grievances through multiple service avenues:
Level 1:- All the clients having complaint regarding any service or otherwise shall write a mail at grievance@capitalstars.in.To ensure timely redressal of the grievance, the respective department shall revert within 48 hours from the receiving of the complaint.
Level 2:- If the client is not satisfied with the redressal and wants to escalate the complaint, can approach to Company Compliance officer at compliance@capitalstars.in. Compliance Officer ensure to resolve the redressal within a time frame of 48 hours from the receiving of the complaint.
Level 3:- If the client is still not satisfied & wants to escalate the complaint, he/she can approach director@capitalstars.com . Director being the highest authority would be able to resolve the redressal in 48 Hours.
Please note that in case client marks a copy of mail to all the levels, it will not be considered as escalated matter, it shall in any case start from level 1 and only in case of a separate mail after expiration or reply from the previous level shall the complaint be considered at next level.
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