Dear client for any type of support please contact on 9039012727, 9977499927
Investment & trading in securities market is always subjected to market risks, past performance is not a guarantee of future performance. CapitalStars Financial Research Pvt. Ltd.( Investment Adviser) Do not provide any Assured/ Guaranteed Return/Profit services, any Profit Sharing services, and Services which are not mention in Company website, Please beware of fraud calls/sms.

Support & Grievance

Support & Grievance

Support

CapitalStars Investment Adviser believes not only in Customer satisfaction but we feel that it is our duty to go beyond the ways to delight our clients. For customer support clients may contact to us on +919977499927 or mail us at backoffice@capitalstars.com

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Grievance

CapitalStars Financial Research Private Ltd. is committed to extend the best possible service to its customers. We request clients to please read Disclaimer, Disclosure, Risk Disclosure, Terms and Conditions etc. If client is having any kind of Grievance, we provide them means to get the Grievances redressed.
Grievance Redressal System: Customers can redress their grievances through multiple service avenues:
Level 1:- All the clients having complaint regarding any service or otherwise shall write a mail at grievance@capitalstars.com.To ensure timely redressal of the grievance, the respective department shall revert within 48 hours from the receiving of the complaint.
Level 2:- If the client is not satisfied with the redressal and wants to escalate the complaint, can approach to Company Compliance officer at compliance@capitalstars.com. Compliance Officer ensure to resolve the redressal within a time frame of 48 hours from the receiving of the complaint.
Level 3:- If the client is still not satisfied & wants to escalate the complaint, he/she can approach admin@capitalstars.com . Director being the highest authority would be able to resolve the redressal in 48 Hours.
Please note that in case client marks a copy of mail to all the levels, it will not be considered as escalated matter, it shall in any case start from level 1 and only in case of a separate mail after expiration or reply from the previous level shall the complaint be considered at next level.
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